Good is no longer good enough when it comes to fraud identification and detection, especially with customer identity and authentication. Excellence is now table stakes against identity fraud. Digital identity for financial institutions and the challenges and approaches of balancing customer experiences and mitigating fraud are goals for all.
Download IDC’s report Reinventing Customer Experience with Effective Fraud Control* commissioned by Callsign where Surya Narayan Saha, Research Manager, IDC Financial Insights Asia / Pacific provides a summary of insights from our discussion and gain insights on:
- The fraud landscape in India
- The challenges arising from regulatory changes introduced by the Reserve Bank of India (RBI)
- New technologies and solutions available for financial institutions to help them balance strong fraud prevention and frictionless customer experience
*Report reference #AP751988X
