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Cookies are short text files stored on a user’s device (such as a computer, tablet or phone) by a website for the technical functioning of a website or for gathering statistics. They are often used to provide a more personalized experience for a user such as when a website remembers your user information without you having to login.

How Callsign uses cookies

This website uses cookies to monitor website usage. This is statistical information allows us to manage and develop our website(s), for example to improve usability, or measure the popularity of a given web page. The information gathered does not identify you personally. Cookies cannot read data off your hard disk or read cookie files created by other sites or damage your system.

If you have provided us with personal data, completing a form for example, we associate this Personal Data with other information. This will allow us to identify and record what is most relevant to you.

By using your browser controls, you are always in control of the cookies we store and access on your computer. Click here for information on how to control cookies. Please note, you may not be able to take full advantage of our website if you disable them

What cookies we use

  • Essential cookies: These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, and to use online forms.
  • Analytical cookies: They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Marketing cookies: These are used to recognise you when you return to our website. This enables us to personalise content for you and remember your preferences. These cookies also record your visit to our website, the pages you have visited and the links you have followed. This information helps to make our website, advertising and communications sent more relevant to your interests.

Tool

Cookie name

Used for

Where

Oktopostoktgid, oktsid, oktlogid-XXX, optoutUsed by Oktopost to track your interactions with the site when you click a link on our social platforms. Throughout site

Hotjar

_hjRecordingEnabledThis is added when a Recording starts and is read when the recording module is initialized to see if the user is already in a recording in a particular session.Throughout site

Hotjar

_hjViewportIdThis stores information about the user viewport such as size and dimensions.Throughout site
Hotjar_hjFirstSeenThis is set to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions.Throughout site
Hotjar_hjAbsoluteSessionInProgressThis cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie.Throughout site
Hotjar_hjIncludedInSessionSampleThis cookie is set to let Hotjar know whether that user is included in the data sampling defined by your site's daily session limit.Throughout site
Hotjar_hjIncludedInPageviewSampleThis cookie is set to let Hotjar know whether that user is included in the data sampling defined by your site's pageview limit.Throughout site
Hotjar_hjLocalStorageTestThis cookie is used to check if the Hotjar Tracking Script can use local storage. If it can, a value of 1 is set in this cookie. The data stored in_hjLocalStorageTest has no expiration time, but it is deleted almost immediately after it is created.Throughout site
Hotjar_hjCachedUserAttributesThis cookie stores User Attributes which are sent through the Hotjar Identify API, whenever the user is not in the sample. Collected attributes will only be saved to Hotjar servers if the user interacts with a Hotjar Feedback tool, but the cookie will be used regardless of whether a Feedback tool is present.Throughout site
Hotjar_hjUserAttributesHashUser Attributes sent through the Hotjar Identify API are cached for the duration of the session in order to know when an attribute has changed and needs to be updated.Throughout site
Hotjar_hjTLDTestWhen the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed.Throughout site
Hotjar_hjRecordingLastActivityThis should be found in Session storage (as opposed to cookies). This gets updated when a user recording starts and when data is sent through the WebSocket (the user performs an action that Hotjar records).Throughout site
Hotjar_hjidHotjar cookie that is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.Throughout site
Hotjar_hjSessionResumedThis is used to track visitor interaction across the site. A cookie that is set when a session/recording is reconnected to Hotjar servers after a break in connection.Throughout site
Hotjar_hjSessionTooLarge This is used to track visitor interaction across the site. Causes Hotjar to stop collecting data if a session becomes too large. This is determined automatically by a signal from the WebSocket server if the session size exceeds the limit.Throughout site

Google

utma _utmb _utmc _utmz

Used by Google analytics. Google analytics cookies do not collect Personal Data about you. Click here to find out more. Click here to find out more

Throughout site

HubSpot

__hstc

The main cookie for tracking visitors. It contains: the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session) (Expires: 13 months)

Throughout site

HubSpot

hubspotutk

This cookie is used for to keep track of a visitor's identity. This cookie is passed to HubSpot on form submission and used when de-duplicating contacts. (Expires: 13 months)

Throughout site

HubSpot

__hssc

Cookie for keeping track of sessions. This is used to determine if we should increment the session number and timestamps in the __hstc cookie. It contains: the domain, viewCount (increments each pageView in a session), session start timestamp. (Expires: 30 min)

Throughout site

HubSpot

__hssrc

Whenever HubSpot changes the session cookie, this cookie is also set. (Expires: end of session)

Throughout site

HubSpot

__hs_opt_out

This cookie is used by the opt-in privacy policy to remember not to ask the visitor to accept cookies again. This cookie is set when you give visitors the choice to opt out of cookies. (Expires: 13 months)

Throughout site

HubSpot

hsPagesViewedThisSession

This cookie used to keep track of page views in a session. (Expires: Session cookie)

Throughout site

HubSpot

js.hs-scripts.com

Loads embed codes to support the functionality of HubSpot

Throughout site

Incapsula

vsid_incap_*

incap_ses_*

nlbi_*

CDN and DDoS protection

Throughout site and SaaS platform (App)

Amazon Web Services

AWSELB

Used to match the session to the instance

Throughout site and SaaS platform (App)

Callsign Trusted Device Cookie

csec_cache

csec_etag

DDoS protection

SaaS platform (App)


Except for essential cookies, all cookies used on our site will expire after 13months.

Hotjar

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (Google). Google Analytics uses cookies to help us understand how the site is used. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google. We use this information for the purpose of evaluating use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage. Google may transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage...

Social Media Cookies

We have no control over the use of cookies on third party sites. Please follow these links for more information on the privacy policies of the individual social media sites where we are active:

Third Party Cookies

We will at times use third party cookies, web beacons, and other storage technologies to collect or receive information from our websites and elsewhere on the internet and use that information to provide measurement services and target ads both on our website and around the world wide web. These can be managed in your browser settings.

Disabling cookies

The effect of disabling cookies depends on which cookies you disable but, in general, the website may not operate properly if all cookies are switched off. If you only disable third party cookies, you will not be prevented from making purchases on our site.

If you want to disable cookies on our site, you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use. Further details on how to disable cookies for the most popular browsers are set out below:

For Microsoft Internet Explorer:

  1. Choose the menu “tools” then “Internet Options”
  2. Click on the “privacy” tab
  3. Select the setting the appropriate setting

For Google Chrome:

  1. Choose Settings> Advanced
  2. Under "Privacy and security," click “Content settings”
  3. Click “Cookies”

For Safari:

  1. Choose Preferences > Privacy
  2. Click on “Remove all Website Data”

For Mozilla Firefox:

  1. Choose the menu “tools” then “Options”
  2. Click on the icon “privacy”
  3. Find the menu “cookie” and select the relevant options

For Opera 6.0 and further:

  1. Choose the menu Files”> “Preferences”
  2. Privacy

Where you have not set your permissions, we may also separately prompt you regarding our use of cookies on the Site.