“Detecting fraud in digital channels is a challenge, due to the competing requirements of dealing with emerging attack vectors and delivering a smooth user experience. Security and risk management leaders must orchestrate multiple capabilities to create dynamic user journeys, while minimizing risk.”
These capabilities are covered in their latest Market Guide for Online Fraud Detection, which provides a comprehensive overview of how organizations can balance both risk and trust across the digital customer journey.
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Span of OFD Capabilities Across a Typical Digital Customer Journey
Gartner, Market Guide for Online Fraud Detection, By Akif Khan, Dan Ayoub, 12 December 2022
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