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BNPL Consumer Research Report 2022

Fraud & Scams Digital & Commerce

Buy Now, Pay Later (BNPL) financing has become hugely popular over the last few years. However, as BNPL grows as an industry, and providers expand their offerings, it is likely to become more of a target for fraudsters.

With one in eight users of BNPL services being a victim of fraud, BNPL providers, merchants and financial institutions alike, need to ensure that they are considering security in tandem with seamless experiences. Otherwise, they may see hard fought customers turning away.

With only 42% of consumers trusting BNPL providers to protect them from fraud, there is a lot to do.

This report, based off Callsign commissioned research assesses the impact of fraud on BNPL providers, merchants and banks. And, how all three can build long term trust with BNPL users to ensure the industry continues to grow.

Read this report to:

  • Understand fraud trends associated with BNPL
  • Discover the impact fraud has on consumer trust
  • See how merchants, financial organizations and BNPL providers can protect their customers from bad actors and maintain digital trust.
Download report

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