Online payments are continuing to rise year on year. In 2021 alone, 57% of all payments in the UK were made using cards.
With the channel seeing strong growth, this UK retail bank needed to ensure it was protected against threats such as account takeover. The challenge for the bank was how to do so without impacting the customer experience and guaranteeing minimal friction throughout the transaction.
Find out how Callsign helped this UK retail bank meet EU PSD2 SCA requirements, without impacting existing customer journeys.
Who
A UK retail bank looking to protect card transactions without impacting the customer journey.
What
Callsign's unique Dual Synergy, Account Takeover Protection.
Results
- Above 99% acceptance rates
- Reduced false rejection rate
- SMS reduction
Benefits
- Cost reduction
- Enhanced customer experience
- Regulatory compliance
